On-site service at a rate of $79 per hour + trip charge we will come to your facility
Depot service at the rate of $49 per hour (shipping each way is not included),
Depot LCD repair
facility-Class A, dust free repair environment for LCD repair and/or
re-polarization $49 per each polarization and repairs are subject to
replacement parts (ie. Glass, digitizer, ribbon cable, inverter card
etc)
The #1 spare parts provider and repair facility for the break-fix industry
We also provide system board repair on a depot basis only. This usually involves out-of-warranty parts.
Same Day
7x24, 2 hour response time:
If you are looking for same day 2 hour response and require
on-site
sparing for critical items and components with elevated failure
rates, then Mission Critical 7x24,2 support is for you. A
dedicated field engineer
is assigned to you when
this option is required.
Same Day
7x24, 4 hour response time:
If you are looking for same day 4 hour response then
Mission Critical 7x24,4 support is for you. Your field engineer will arrive on-site, with proper IT replacement parts, within 4 hours
of problem determination to
get your system back in operation as rapidly as possible.
You will be eligible for a monthly or quarterly account reviews
to review SMS’s service response times, problem resolution
time, and general performance to our Service Level Agreements.
Same
Day 5x12, 4 hour response time:
When you need same day 4 hour response in a 8AM to 8PM 12
hour calling window, then the Critical 5x12,4 support is for you.
Next Business
Day, 5x9:
When you need a next business day (NBD) response with a 8
AM to 5PM nine hour calling window, then
the Premium 5x9, NBD service level is for you.
